Cancellation and Exchange Policy

LOSHA’S Cancellation and Exchange Policy Information

Once the order is confirmed and delivered it can't be refunded.

  • NO REFUNDS

If you think you have ordered a wrong article or, for any given reason, you don’t like you purchase, merchandise can be exchanged within 30 days of delivery, provided it meets the following requirements:

  • All tags and original packaging must be intact
  • Merchandise must be unworn and undamaged
  • The original receipt must be attached

Bearing in mind the intimate nature of our products, standards of hygiene must be maintained. Therefore, certain items will NOT be exchanged. These include: panties, babydolls, bodysuits and any other lingerie set or item that includes panties, silicone bras also all products under Accessories. Kindly ensure you order accordingly. In case of exchange, the customer will dispatch us the product and we will send replacement as soon as we receive the parcel. If there is no product available for exchange,  a coupon of the credit amount will be given to you, after deducting the courier charges. That coupon can be used with in three months to shop at losha.pk.

No exchange or return on Sale/Clearance  items or discounted voucher orders.