Cancellation and Exchange Policy

LOSHA’S Cancellation and Exchange Policy Information

Once the order is confirmed and delivered it can't be refunded.


If you think you have ordered a wrong article or, for any given reason, you don’t like you purchase, merchandise can be exchanged within 30 days of delivery, provided it meets the following requirements:

  • All tags and original packaging must be intact
  • Merchandise must be unworn and undamaged
  • The original receipt must be attached

Bearing in mind the intimate nature of our products, standards of hygiene must be maintained. Therefore, certain items will NOT be exchanged. These include: panties, babydolls, bodysuits and any other lingerie set or item that includes panties. Kindly ensure you order accordingly. In case of exchange, the customer will bear courier charges for both sides. If there is no product available for exchange,  a coupon of the credit amount will be given to you, after deducting the charges for courier and COD handling. That coupon can be used with in three months to shop at

No exchange or return on Sale items or discounted voucher orders.