LOSHA’S Refund Return Policy Information
If you think you have ordered a wrong article or, for any given reason, you don’t like you purchase, merchandise can be returned within 7 days of delivery, provided it meets the following requirements:
- All tags and original packaging must be intact
- Merchandise must be unworn and undamaged
- The original receipt must be attached
Bearing in mind the intimate nature of our products, standards of hygiene must be maintained. Therefore, certain items will NOT be exchanged or refunded. These include: panties, babydolls, bodysuits and any other lingerie set or item that includes panties. Kindly ensure you order accordingly.
In case of exchange or return, the customer will bear courier charges.
Once a return is confirmed, a coupon of the credit amount will be given to you, after deducting the charges for courier and COD handling.